Policies

Inn Health & Safety Procedures

The safety of our guests and staff is our highest priority. For this reason, the Fess Parker Wine Country Inn has created health and safety procedures based on the most current information available according to federal, state, and local guidelines.

Center for Disease Control (CDC) Social Distancing Protocols

  • You will note the Center for Disease Control’s social distancing verbiage posted in public areas so as to maintain an expectation of staff and guest behaviors.
  • We will post modified occupancy limits for all public spaces.
  • We will arrange seating in the Breakfast Room to provide for safe distancing between guest parties.
  • We will require that only one guest party uses the elevator at a time.

Cleaning Products

  • We use a commercial-grade disinfectant called Buckeye Eco Neutral Disinfectant. The Safety Data Sheet (SDS) for this disinfectant is available upon request.

Supplies Available to Guests

  • Guests may request personal protective equipment (PPE) including hand sanitizer, face masks, and sanitary towelettes as available at no extra charge.

Cleaning and Sanitizing Procedures

  • We will disinfect public areas and common touchpoints hourly.
  • We oversee regular professional cleaning of our air filters and the Inn’s air conditioning systems.
  • We disinfect all hard and soft surfaces in guest rooms.
  • Each guest room undergoes an enhanced cleaning process that includes sanitization of high touchpoints. The room is then sealed for the next arrival.

Staff Protocols

  • We have educated all staff on enhanced hygiene requirements, as well as how to observe and enforce social distancing requirements.
  • We have provided cloth face masks and vinyl gloves to all employees on the property.
  • Employees have access to hand sanitizer at all times.
  • We have provided for employees to take frequent hand washing breaks at their discretion.
  • We require a health declaration for all contractors and other third parties who visit our property.



Donation Policy

In an effort to support our community in the most efficient and meaningful manner, the winery has selected the following 501c3 organizations as our primary donation recipients for 2018-2020.

  • Direct Relief
  • North County Rape Crisis Center
  • Pups and Purrs
  • Cottage Rehabilitation Hospital Foundation
  • The Women’s Fund of SB
  • Care 4 Paws
  • Los Olivos Elementary School
  • Santa Ynez Valley Presbyterian Preschool
  • People Helping People
  • Friendship Center Adult Daycare
  • Dunn School Los Olivos
  • Lompoc Firefighters Fire and Ice benefit
  • Santa Barbara County Alzheimer’s Association
  • Visiting Nurse and Hospice Care
  • The Performing Arts Scholarship Foundation

The donor-recipient list will be revised every two years to make sure that we stay in touch with the needs of our community and to allow for family and employee input. Thank you for your understanding. 

Complimentary group or individual tastings are available for non-profit fundraising efforts with proof of 501c3 status. These tastings must be scheduled in advance at 805-688-1545.



Winery Shipping Policy

Due to government regulations, we CANNOT ship WINE to:

  • Anywhere outside of the Continental United States
  • Alabama
  • Arkansas
  • Delaware
  • Indiana
  • Kentucky
  • Mississippi
  • Oklahoma
  • Rhode Island
  • South Dakota
  • Utah

Other Shipping Policies

  • Clothing and other merchandise can be shipped virtually anywhere
  • In addition to the above restrictions, each state imposes limitations on the amount of wine any particular adult state resident may receive by direct shipment. If you have any questions, please give us a call at (800) 841-1104 or send us an email at info@fessparker.com
  • All orders must be placed by an adult over the age of 21 years and verification of age will be required upon receipt of your wine. Please ensure that someone of legal age is present at the time of delivery to sign for your package. Also, please note that wine cannot be delivered to visibly intoxicated persons. Any person unable to provide age verification or who is visibly intoxicated will forfeit their right to receive the shipment at that time. In such circumstances, the order may either be held in storage at a local depot of the shipping company until appropriate identification is produced, or shipped back to the winery. All associated costs will be the responsibility of and be charged to the customer.



Winery Refunds & Returns Policy

  • We will replace or refund you for any bottle of wine that is damaged, flawed, or that the customer finds unsatisfactory. We ask that the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept the return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error.
  • Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the tasting room toll-free at (800) 841-1104, or locally at (805) 688-1545 for return instructions.
  • All canceled orders are subject to a 15% restocking fee at our discretion.

Inn Policies

  • At this time, pets are not permitted at the Fess Parker Wine Country Inn. For pet-friendly accommodations in Los Olivos, our two Wine Country Cabins are suitable for dogs up to 35 pounds with a $100 non-refundable fee and a $250 cleaning deposit.
  • Check-in is at 3:00 pm and check-out is at 11:00 am.
  • Early check-in is upon request and availability basis. Please call 805.688.7788 to check availability.
  • Late check-out is available on a request basis for an extra fee. Please call 805.688.7788 for availability and rates. You're welcome to stop by before 3:00 pm to pick up our exclusive Tasting Vouchers & Passport, which allows you to enjoy two complimentary tastings at Fess Parker Winery and Epiphany Cellars, and a two-for-one tasting passport at 10 local wineries and tasting rooms while waiting to check in.
  • Cancellations must be made by 3 pm, 7 days prior to arrival for a full refund. Reservations canceled within 7 days of arrival will be plus tax. (See note below)
  • Room types are guaranteed according to booking, however specific room types cannot be guaranteed. You may request a specific room number and we will try to accommodate, however it cannot be guaranteed.
  • In addition to your room rate, the following taxes and fees are added to your reservation: 12% County Occupancy Tax, $3.00 per room / per night T.B.I.D fee, and $1.10 per room / per night state tourism assessment.
  • We also require a $125.00 per day authorization for your reservation upon check-in. This is to cover the cost of any potential incidentals or damages to the room during your stay. If no incidentals are charged to the room, this authorization will be released.
  • Two private parking lots and overnight street parking available. Parking is for hotel guests only.
  • Group blocks are available for four or more rooms and non-commissionable.
  • We apologize, but breakfast is currently not offered.
  • The Fess Parker Wine Country Inn is a 100% Smoke-Free Property.